If for any reason the customer is not satisfied with his purchase, the unworn items can be returned for size exchange or coupon (coupon) within 3 days from the date of shipment.
1. To request the return authorization, the Customer must send a request to the number +39 0583 707113 within 3 days of receiving the order. The message must specify the codes of the items to be returned and the desired compensation:size change, return voucher (COUPON) to be used within 30 days inside the store. Once the return request has been received, Fiorina's staff will send the Customer a written confirmation.
2 The customer can choose 2 types of compensation:
There is only one exchange of goods on any product inside the store.
Return voucher (COUPON):
It can be used only once within 1 month from the time of return;
it cannot be combined with other Return Vouchers;
The return shipping costs will, in any case, be charged to the customer.
If the returned goods are worn beyond the time required for a test, damaged, washed or without a tag, Fiorina Shoes reserves the right not to proceed with the exchange and the package will be AUTOMATICALLY REJECTED !!